Refund policy

Refund & Return Policy (Includes Exchange Policy)
At Laylah, we carefully inspect every order before dispatch. However, if you receive a damaged or incorrect item, we're here to help.
Returns & Exchanges
Returns or exchanges are accepted only if:
You receive the wrong product.
The item has a manufacturing defect.
The product arrives damaged.
Requests must be made within 48 hours of receiving your parcel, along with clear photos of the issue.
Non-Returnable Items
We do not accept returns or exchanges for:
Change of mind.
Incorrect size selected by the customer.
Slight colour variations caused by screen settings.
Items that have been worn, washed, altered, or damaged after delivery.
Refunds
Approved refunds will be processed to the original payment method within 7–10 working days after inspection.
If an exchange is approved, the replacement item will be dispatched as soon as possible.